Delivery policy

Processing time
Please allow 12 - 15 business days days for your order to be processed.
Please note that the 12-15 days processing  time is not included in the estimated delivery time at checkout.
During sales and high volume periods processing time is 18 business days.

Shipping rates
Calculated at checkout and vary depending on your delivery location. 
Item not delivered? 
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. 
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced. 

Customs Charges 
Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government.
The frenchcouture has no control over these charges as they vary between countries.